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1. Where can I find water quality information about my water?

Pasco County Utilities provides an annual Water Quality Report also known as a Consumer Confidence Report (CCR). This report is designed to inform customers about the quality of water and services delivered every day. Pasco County Utilities’ constant goal is to provide customers with a safe and dependable supply of drinking water. This report is provided to better understand the efforts made to continually improve the water treatment process and protect water resources. You can find the most recent CCR's on our website.

2. How is the water treated?

All of the county's potable water is primarily disinfected using chloramines (a combination of chlorine and ammonia) which is a proven, safe method used throughout the country.  For more information on chloramines, please contact Pasco County Utilities Environmental Lab at 727-847-8902, or visit the Pasco County Utilities website.

3. Where does Pasco County Utilities get its water from?

The Pasco County Regional Water System’s primary water source is groundwater from several deep wells, located throughout Pasco County. The groundwater comes from porous, water-bearing underground geologic layers of sand, gravel, or rock that have the capability to produce water. These water-producing layers are called aquifers. The Alafia River, Hillsborough River, C.W. Bill Young Regional Reservoir, and the Tampa Bypass Canal are the primary sources for the regional surface water supply. Hillsborough Bay is the primary source of seawater for the regional desalinated supply.

4. If I am experiencing water quality issues, who should I contact?

Call Pasco County Utilities Customer Information and Services at (727) 847-8131 during business hours or (727) 847-8144 during non-business hours to report any water quality issues.

5. Why are utility workers opening hydrants in my neighborhood?

Hydrants are sometimes opened in order to “flush” water from utility lines. This is typically done in order to maintain the highest standard of drinking water quality for our citizens. Water that has remained in the pipes for an extended period of time may begin to degrade in water quality. In addition, the gradual breakdown or loss of the disinfecting agent from the water can eventually require that the water be flushed from the system in order to maintain regulatory required standards.

6. Is my water safe?

Pasco County Utilities constantly monitors water quality to comply with Federal and State safe drinking water standards. Water is tested on a daily basis. Samples are collected throughout the County and brought to our Environmental Laboratory. Pasco County Utilities' water meets or exceeds all Federal standards for safe drinking water.